Common IT support roles include IT Support Specialist, Help Desk Technician, Service Desk Analyst, Desktop Support Technician, and Technical Support Engineer. More specialized roles include Application Support Specialist, Cloud Support Engineer, Network Support Technician, and Customer Support Engineer. Senior positions often include Senior IT Support Engineer, IT Support Manager, and Service Desk Manager.

ITSJ post roles from leading IT companies. Free to browse, search, and apply directly.

• New jobs added daily; weekly email digests
• Filters for role, skills, location, and remote
• Apply via company career pages—no middlemen

Here are some:

• Core skills: computer hardware basics, Windows and macOS, basic networking (TCP/IP, DNS, Wi-Fi), troubleshooting, ticket handling
• Tools and systems: help desk / ticketing systems (Jira, Zendesk, Freshdesk), Microsoft 365, Google Workspace, remote support tools (AnyDesk, TeamViewer)
• Foundations: operating systems, basic security hygiene (passwords, MFA), user & device management, software installation

Start with fundamentals, practice troubleshooting, and apply for junior support roles.

• Learn OS basics (Windows, macOS) and networking fundamentals
• Practice fixing real issues (home lab, friends, virtual machines)
• Target roles: Help Desk Technician, IT Support Specialist, Service Desk Analyst

Focus on fundamentals, documentation, and disciplined remote work habits - exactly what remote teams expect.

• Learn the basics fast: Windows/macOS, account resets, VPN, printers, ticket workflows
• Document everything: take notes during calls, update tickets clearly, avoid relying on memory
• Use internal resources first: search the knowledge base and past tickets before asking
• Ask smart questions, then act: clarify the issue, confirm scope, avoid guessing
• Know when to escalate: don't risk breaking systems — escalate early and appropriately