<p><b>E-commerce Customer Service and Manager Assistant Job Summary</b></p><p>Bestem Powersports has been a leader in premium motorcycle accessories since 2004. We offer a friendly, team-oriented work environment and are looking for a motivated <b>E-commerce Manager Assistant</b> to support our General Manager.</p><p>This role focuses heavily on <b>customer service</b> while supporting our online sales operations. The ideal candidate is detail-oriented, responsive, and willing to help wherever needed.</p><p><b>Responsibilities</b></p><ul><li>Provide excellent customer service via <b>email and phone</b> (primary focus)</li><li>Respond to customer inquiries, resolve issues, and ensure customer satisfaction</li><li>Process returns, exchanges, and refunds accurately</li><li>Assist with managing online sales channels (website, eBay, Amazon, etc.)</li><li>Monitor orders and help ensure timely fulfillment</li><li>Receive incoming shipments and help maintain organized inventory</li><li>Assist shipping team when needed (packing, labeling, order handling)</li><li>Support product listings and basic e-commerce tasks as needed</li><li>Help with general operations and team support when required</li></ul><p><b>Requirements</b></p><ul><li>Strong customer service and communication skills (written + verbal)</li><li>Ability to multitask and handle high volume of inquiries</li><li>Detail-oriented with strong problem-solving skills</li><li>Reliable, team player with good work ethic and attendance</li><li>Must have own reliable transportation, strong attendance is required.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience handling customer service in e-commerce or retail</li><li>Familiarity with online marketplaces (eBay, Amazon, etc.)</li><li>Bilingual or multilingual is a plus</li><li>Bachelor’s degree in Business or related field</li></ul><p><b>Why Join Us</b></p><ul><li>Friendly, supportive team environment</li><li>Stable company with long-term growth</li><li>Hands-on role with variety in daily tasks</li></ul><p><b>Additional Details</b></p><ul><li>Job Type: Full-time</li><li>Schedule: Day shift</li><li>Benefits: Paid time off</li><li>Location: Atlanta, GA (in-person, relocation required)</li></ul><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>
