<ul> <li>Location: On-site at Field Fresh Foods</li> </ul> About Us <br>At Field Fresh Foods, we are passionate about delivering the freshest, highest-quality produce to our customers. As a trusted industry leader, we specialize in providing customized fresh food solutions to restaurants, retailers, and food service providers. Our commitment to quality, innovation, and sustainability drives everything we do. <br>We believe in fostering a collaborative, dynamic, and growth-oriented work environment where employees are empowered to take ownership of their roles and make a real impact. At Field Fresh Foods, you won’t just have a job, you’ll build a fulfilling career with opportunities for advancement, professional development, and a supportive team that values your contributions. If you’re looking to join a company that values hard work, fresh ideas, and customer satisfaction, we’d love to have you on board. <br>Job Summary <br>We are seeking a friendly and detail-oriented Customer Service Representative to assist customers with order placement, inquiries, and issue resolution. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure an exceptional customer experience. <br>Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base. <br>What You’ll Do <br><ul> <li>Respond to customer inquiries via phone and email in a professional and timely manner</li> <li>Process customer orders, changes, and returns with accuracy</li> <li>Provide product and service information, answering customer questions and concerns</li> <li>Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery</li> <li>Handle customer complaints and issue resolution while maintaining a positive customer experience</li> <li>Maintain accurate records of customer interactions and transactions in the system</li> <li>Assist in coordinating deliveries, tracking shipments, and updating customers as needed</li> <li>Identify opportunities to enhance customer experience and suggest process improvements</li> </ul> What You Bring to the Table <br><b>✅ Education:</b> High school diploma or equivalent required <br><b>✅ Experience:</b> 1-2 years of customer service experience, preferably in food distribution or logistics <br><b>✅ Bilingual:</b> Fluent in Spanish and English (Preferred) <br><b>✅ Communication Skills:</b> Strong verbal and written skills to interact effectively with customers and internal teams <br><b>✅ Problem-Solving Mindset:</b> Ability to handle customer concerns professionally and find solutions quickly <br><b>✅ Attention to Detail:</b> Ability to accurately process orders and maintain records <br><b>✅ Tech-Savvy:</b> Proficiency in Gmail, Google Workspace (Docs, Sheets, Drive), and CRM systems <br>Why Join Field Fresh Foods? <br>We know that great employees are the foundation of our success, and we’re committed to providing a rewarding and supportive work environment. Here’s what we offer: <br><ul> <li>Competitive pay with performance-based incentives</li> <li>Comprehensive health benefits (Medical, Dental, and Vision)</li> <li>401(k)</li> <li>Employee discounts on fresh products</li> <li>On-Demand Pay to access your earnings when you need them</li> <li>Opportunities for career advancement and professional development</li> </ul>