<p><b>Job Summary</b><br/>We are a growing roofing company dedicated to providing high-quality service and reliable solutions for our customers. We take pride in our workmanship and customer satisfaction, and we&rsquo;re looking for someone who shares those values to join our team.</p><p>Position Overview:<br/>We are seeking a friendly, organized, and professional Customer Service Representative to handle incoming phone calls, assist customers with inquiries, and help resolve service issues efficiently. This role is essential in ensuring a positive experience for every customer.</p><p>Responsibilities:<br/>- Answer incoming calls and respond to customer inquiries in a professional manner<br/>- Schedule appointments and coordinate service calls<br/>- Address customer concerns and resolve issues promptly<br/>- Communicate effectively with team members, crews, and management<br/>- Maintain accurate records of customer interactions and job details<br/>- Follow up with customers to ensure satisfaction</p><p>Qualifications:<br/>- Strong communication and interpersonal skills<br/>- Excellent phone etiquette and customer service skills<br/>- Ability to multitask and stay organized in a fast-paced environment<br/>- Basic computer skills (CRM systems a plus)<br/>- Previous customer service or call center experience preferred<br/>- Experience in roofing, construction, or home services is a plus (not required)</p><p>What We Offer:<br/>- Competitive pay<br/>- Opportunities for growth within the company<br/>- Supportive and team-oriented work environment<br/>- Training provided</p><p>Please feel free to email me directly or call the office to talk. Jake@roofsbyjw.com or +1 (854) 683-0827</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Work Location: In person</p>