Uline
<div><div><p><b>Senior Customer Operations Manager</b>
</p><p></p><p><b>Kenosha Branch</b>
</p><p><b>12355 Uline Way, Kenosha, WI 53144</b>
</p><p></p><p>Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.</p>
<p></p><p><b>Careers Packed with Potential. </b>Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p>
<p></p><p><b>Position Responsibilities</b>
</p></div><div><div><div><div><div><div><div><div><ul><li><p>Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.</p>
</li><li><p>Guide leaders in analyzing department results for trends and improvement opportunities.</p>
</li><li><p>Track and report gross profit, return, vendor performance and customer feedback metrics.</p>
</li><li><p>Work with other Uline teams to enhance customer service processes and identify new product opportunities.</p>
</li><li><p>Build strong vendor relationships to resolve issues quickly and enhance service quality.</p>
</li></ul><p></p><p><b>Minimum Requirements</b>
</p><ul><li><p>Bachelor’s degree.</p>
</li><li><p>5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.</p>
</li><li><p>Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.</p>
</li><li><p>Travel to Uline’s North American branches and to vendors.</p>
</li></ul><p></p><div><div><div><p><b>Benefits</b>
</p></div><div><ul><li><p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p>
</li><li><p>Multiple bonus programs.</p>
</li><li><p>Paid holidays and generous paid time off.</p>
</li><li><p>Tuition Assistance Program that covers professional continuing education.</p>
</li></ul></div><p></p><p><b>Employee Perks</b>
</p><ul><li><p>Café featuring affordable daily meal options from local restaurants.</p>
</li><li><p>On-site fitness center and beautifully maintained walking paths.</p>
</li><li><p>Best-in-class, clean, modern facilities.</p>
</li></ul><p></p><p><b>About Uline</b>
</p><p></p><p>Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.</p>
<p></p><p>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.</p>
<p></p><p>EEO/AA Employer/Vet/Disabled</p>
<p></p><p>#LI-CB2</p>
<p>#CORP</p>
<p>(#IN-PPCS)</p>
<p>#ZR-HQCS</p>
</div></div></div></div></div></div></div></div></div></div><p></p><p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!</p></div>
